Return & Exchange Policy

At Aljahan, we strive to ensure your satisfaction with every purchase. If for any reason you're not completely happy with your purchase, we offer a return and exchange policy under the following terms and conditions:

1. Return & Exchange Period

You may return or exchange your product within 7 days from the date of purchase.

2. Conditions for Return & Exchange

To be eligible for a return or exchange, the product must meet the following conditions:

Original Bill: A valid original receipt or invoice must be presented at the time of return or exchange.
Product Tag: The product must still have the original tag attached.
Product Condition: The product must be unused, unworn, and free from any damage (including no marks, stains, or alterations).
No Damage: The product must be free from any damage, including no signs of wear or any alterations.

3. How to Return or Exchange

In-Store Return: You may return or exchange your items at any of our retail stores. Simply visit the store with your product, original bill, and the product tag intact.
Online Return: To return or exchange your item purchased online, please contact our customer service team at [insert email] to initiate the process. Once your return request is approved, we will guide you on how to ship the item back to us.

4. Refund Process

Once your return is processed and accepted, you will be refunded through the original payment method. The refund will be issued within 10-14 business days.

5. Exchange Process

If you wish to exchange your product, we will assist you in selecting an alternative item of equal or lesser value. If the new item costs more, you will be asked to pay the difference. The exchange is subject to availability.

6. Non-Refundable Items

Certain items cannot be returned or exchanged, including:

Items that are worn, washed, or damaged.
Customized or special-order products.

7. Shipping Costs

For returns made in-store, no shipping costs apply.
For online returns, shipping costs for returning the product are the responsibility of the customer unless the item is faulty or incorrect.

8. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact our customer service team immediately at [insert email]. We will arrange for a return or exchange and cover any associated costs.

9. Right to Refuse

We reserve the right to refuse any return or exchange if the product does not meet the above conditions.

10. Contact Us

For further assistance with returns or exchanges, please contact our customer service team:

Email: info@aljahan.com
Phone: 92 300 82221436

Thank you for shopping with Aljahan. We value your business and are here to assist you!